Regional service network covers South China, East China, Northeast China and Northwest China.
The Customer Service Center provides a 24-hour telephone hotline service.
The regional service network promises 24-hour on-site service.

Customer Service Center Hotline: 0755-28049665

After-sales service agreement

Party A: Purchaser
Party B: Shenzhen Weida Ke Electronic Technology Co., Ltd. (supplier)
Order device name and model
One. Delivery, installation
1. Party B's after-sales service personnel shall ensure that the goods are delivered to Party A in a timely and safe manner according to the delivery time.
2. Party A shall provide one or two staff members to be responsible for the contact.
3. The personnel of both parties shall check whether the equipment and equipment are complete and damaged according to the contract and the shipping list.
Party A's personnel sign the delivery note.
4. Party B's service personnel shall provide the relevant personnel of Party A with the specifications for gas, electricity and exhaust required to install the equipment in advance, so that Party A can prepare the equipment before the gas, electricity and exhaust systems.
5. Party A shall provide Party B's service personnel with accurate equipment installation location for equipment positioning.
6. Party B's service personnel shall not tamper with the wiring of the Party's factory, and the gas distribution pipeline shall be matched with the staff of Party A to connect the power source and gas source to the corresponding terminals of the equipment.
two. Equipment commissioning
1. Party B's service personnel shall inform Party A that the relevant materials required for commissioning the machine, such as PCB, shall be prepared before commissioning the equipment.
Solder paste, tin bars, etc.
2. Party A shall provide Party B's service personnel with specific and reasonable process parameter requirements, such as temperature curve and defect rate. In order for Party B's service personnel to debug the equipment, the target is clear.
three. Equipment training
1. training content
1 The actual operation of the equipment and the daily maintenance and maintenance methods.
2 Process parameter setting, master of process flow.
3 The working principle, electrical principle and structure of the equipment.
2. Training Objective: To enable Party A's technicians to have independent operating equipment and maintenance capabilities.
3. Training and location: Party A factory or Party B factory (negotiated by both parties).
4. Training time: After the equipment is installed and commissioned, Party A organizes the trainees to receive training from Party B's technical personnel.
four. acceptance
Party A shall accept the equipment purchased according to the contract or related technical agreement. After the goods arrived at Party A's factory, they were not accepted within 30 days due to Party A's reasons and were deemed to be automatically accepted.
Fives. service
1. Party B provides 24-hour after-sales service. Party A can call the 24-hour after-sales service hotline at 013689598855 at any time.
2. The warranty period begins on the date of acceptance.
The following conditions are not covered by the warranty
1 Damage caused by improper operation of the customer.
2 Replace or change the equipment before it has been approved by Party B.
3 Use replacement parts from suppliers that are not certified by Party B.
4 Damage caused by accidents such as external forces, fires, earthquakes, etc.
3. From the time of receiving the fault feedback, the Pearl River Delta region will be repaired at Party A for 4 hours.
4. During the warranty period, the faults that meet the warranty conditions will be repaired free of charge by Party B.
5. After the warranty period service: Party B can provide the service after the warranty period. The service charge after the warranty period is composed of a certain service fee plus the cost of the parts. Parts list and price reference attached sheet.
6. Party B will visit Party A regularly to conduct a visit or telephone interview to understand the equipment usage of Party A.